Return & Exchange
How do I cancel my order?
You can cancel an order that has not yet been shipped, by sending a request to thebombaystore21@gmail.com
After an order has been shipped, it cannot be cancelled and the return policy mentioned below is applicable.
What is your return policy
Returns for items will be accepted for damaged products only.
You will need to inform us by email with images of any damages within 24 hours of delivery of the product, in order to receive the replacement or refund.
You can request for a return by sending an email to thebombaystore21@gmail.com
What items can I return ?
Returns for these will be accepted only for damaged / defective products. You will need to inform us of any damages/defects within 24 hours of delivery of the product, in order to receive the replacement.
The returned product should be in its original packaging and in the same unused, undamaged and unwashed condition as received.
Where do I ship the returns ?
Returns for items will be accepted for damaged products only.
You will need to inform us by email with images of any damages within 24 hours of delivery of the product, in order to receive the replacement or refund.
You can request for a return by sending an email to thebombaystore21@gmail.com
When will I receive a replacement ?
Replacement will be shipped after the original item has been received , subject to the following conditions:
- The item(s) should be unused, unsoiled and unwashed.
- The packaging should have the original tags in place.
- They should be returned within 7 days from the dispatch date.
Any returned item received by us that does not meet the above mentioned conditions will not be accepted. No amount will be reimbursed in this case.
Can I get my to-be-returned-product to get picked up from a different address from the existing delivery address?
Unfortunately we don't offer this service at the moment.
I have received damaged product, what should I do?
In the event that you receive a damaged product, please initiate a return or reach out to us on thebombaystore21@gmail.com and we will resolve the issue to your satisfaction.
